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DIMS DEALS WARRANTY TERMS
DIMS DEALS WARRANTY TERMS
What’s Covered (1–3 Weeks Warranty):
Most laptops come with a 1-week warranty.
Selected models include an extended 3-weeks warranty (this will be clearly stated at the time of purchase).
Manufacturing defects such as:
Faulty USB ports
Speaker failure
Sudden shutdowns
Dead on Arrival (DOA): If the device doesn’t power on at delivery, notify us within 24 hours for a replacement.
Not Covered:
Physical damage (e.g., cracked screens, liquid spills, bent frames)
Accidental drops or mishandling
Software-related issues (e.g., viruses, OS corruption)
🛠 How to Make a Warranty Claim:
Contact us within 24 hours of noticing the issue.
Provide a clear video showing the defect (e.g., device not powering on).
Once approved, ship the item back to us (buyer covers return shipping).
A replacement will be arranged within 5 business days after inspection.
Note:
Warranty service is limited to replacement for eligible claims.
"As we know, electronics can sometimes be unpredictable. However, we guarantee that all our systems are thoroughly inspected, and due diligence is always taken before we send them out." The cost of returning the faulty device remains the customer's responsibility.
DIMS DEALS REFUND POLICY
DIMS DEALS REFUND POLICY
No Refunds After Delivery
All sales are final once a system has been delivered. Refunds will not be issued after purchase is complete.
Refunds Are Only Allowed If:
The item has not been dispatched — If you request a cancellation before shipping, a full refund will be processed.
The item is unavailable — If the item is out of stock or has been discontinued, you'll be offered a refund or alternative.
DIMS DEALS RETURNS POLICY
DIMS DEALS RETURNS POLICY
Returns & Exchanges
Returns & Exchanges
We kindly ask that you inspect your order upon delivery. If you receive the wrong item or if your order is damaged or defective, please contact us immediately so we can address the issue.
We offer a 5-day return policy for incorrect or faulty orders. This means you must notify us within 5 days of receiving your item to request an exchange. After 5 days, returns will no longer be accepted.
To be eligible for a return:
The item must be unused and in the same condition as delivered.
It must be returned in its original packaging.
A receipt or proof of purchase is required.
Please note: Refunds are not offered. Only exchanges are allowed for eligible returns.
The cost of returning the faulty device remains the customer's responsibility.
Frequently Asked Questions
Frequently Asked Questions
FAQ 1
FAQ 1
HOW LONG IS THE WARRANTY?
A: Most laptops come with a 1-week warranty, while some offer up to 3 weeks. Check your product listing for details.
FAQ 2
FAQ 2
What does the warranty cover?
A: The warranty covers manufacturing defects such as faulty USB ports, power issues, or speaker malfunctions. Physical or accidental damage is not covered.
FAQ 3
FAQ 3
What should I do if I receive a faulty item?
A: Contact us within 24 hours of noticing the issue. Provide a clear video showing the defect to begin the claim process.
FAQ 4
FAQ 4
Who pays for return shipping during a warranty claim?
A: The buyer covers return shipping. Once we receive and inspect the item, we’ll arrange a replacement if eligible.
FAQ 5
FAQ 5
Can I get a refund if I change my mind?
A: No. All sales are final once a system is sold, unless the item hasn’t been dispatched or is out of stock.
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