FAQs

You can place your order by visiting the Place Your Order page on our website or by contacting us directly through any of our social media handles. Please note, we usually respond a bit faster via WhatsApp for quicker assistance. 

Yes, part payments (reservation fees) are allowed only for specific delivery categories — such as pick-up / Meet-up. However, full payment must be made before your order is processed or shipped for Nation wide delivery. Reservations without eligible delivery selection won’t be accepted.

If you don’t send proof of payment, your order will not be verified or processed. Always send proof of payment immediately after transferring funds.

Currently, we only accept bank transfers and  No cash or card payments are allowed. 

No refunds are allowed unless the product is out of stock or hasn’t been shipped yet. We advise you to be sure before making a purchas 

Delivery usually takes [3- 5] business days, depending on your location. Delays may occur due to external factors, but we’ll always keep you informed. 

Yes. That’s why our deliveries come with insurance to cover loss or damage during transit. 

Yes! We use reputable logistics companies that provide tracking IDs for all deliveries. Once your order ships, we will share the tracking information so you can monitor your package until it arrives.

We only collect what’s necessary: your name, phone number, delivery address, and order details. We do not collect passwords or unnecessary personal data. 

Yes. If you want your personal information deleted or updated, contact us using the details in the footer and we’ll process your request. 

Yes. Payments are made directly via bank transfer, which is a secure and traceable method. Always ensure you send your legit proof of payment. Any falsified or fake proof of payment will be flagged, and appropriate action will be taken. 

In the rare case that a product is unavailable after you’ve paid, you’ll be contacted immediately and refunded fully or offered an alternative.

Yes. You can leave a review on our Review page. We value your feedback and use it to improve our service. 

Some reviews may be published on our website or social media. However, your personal details will remain private and secure. 

Feel free to contact us directly using the phone number or social handles in the footer of this site. We usually respond within 24 hours on business days.